When you register with Snatch, you share certain personal information with us. This page clearly explains how that information is used, where it is stored, and who can access it.
Core Security Features
We back our commitment to privacy with technology and policy — not just words.
Every data transmission on Snatch is secured with 256-bit TLS encryption — the same technology used by the world's leading banks.
Your financial information and personal data are stored on separate servers. If one is ever compromised, the other remains secure.
Even within Snatch's internal teams, only specifically authorized personnel can access your data — and only when necessary.
Snatch's security system automatically monitors for unusual logins, access patterns, and potential threats around the clock.
Once the required period has passed (typically 5 years), your data is securely deleted. No unnecessary data is retained.
Snatch never sells your data or passes it to advertisers. Nothing is shared with third parties unless required by law.
Using any online service requires sharing some personal information. When you register with Snatch, you provide us with details such as your name, phone number, email, and payment information. We treat this data strictly as a tool to deliver our services — not as a commodity to be sold.
Snatch's Privacy Policy is built in compliance with the international GDPR (General Data Protection Regulation) and applicable local laws. Reading this page will help you understand how much control you have over your data and how Snatch respects that.
Good to Know: This policy applies equally to the Snatch website, mobile app, and all digital services.
Snatch collects two types of data — information you provide directly, and data generated automatically as you use the platform.
| Data Type | Example | Source |
|---|---|---|
| Identity Information | Name, date of birth, national ID | You Provide |
| Contact Information | Phone number, email address | You Provide |
| Financial Information | BKash/Nagad number, transaction history | You Provide |
| Device Information | IP address, browser type, operating system | Automatic |
| Usage Data | Game history, betting patterns, session duration | Automatic |
| Location Data | Approximate Geographic Location | Limited |
To be clear: Snatch never collects — and has no reason to collect — your full bank account number, PIN, or OTP.
Snatch collects data because delivering a quality, secure service simply isn't possible without it. Each piece of information serves a specific purpose:
Snatch never uses your data without a legitimate reason. Every use case is clearly defined in this policy.
Snatch's servers are hosted in internationally recognized data centers. These facilities are ISO 27001 certified and secured with 24/7 physical and digital protection.
| Data Category | Retention Period | Reason |
|---|---|---|
| Transaction Records | 7 Years | For Legal & Audit Purposes |
| KYC Documents | 5 Years | For AML Compliance |
| Gaming History | 3 Years | For Dispute Resolution |
| Customer Service Records | 3 Years | Quality of Service Assurance |
| Marketing Data | Until Consent Is Withdrawn | Communication Consent |
Once the retention period expires, data is permanently deleted using secure methods. Even after closing your account, you may request deletion of all data except what we are legally required to retain.
Snatch does not sell your data. In limited circumstances, however, information may be shared with trusted partners — solely for the purpose of delivering our services:
Every third-party agreement Snatch enters into includes strict data protection clauses. These partners are bound by the same restrictions as Snatch and may not share your information with anyone else.
Snatch uses cookies on its website and app. Cookies are small files stored on your device that help us improve the quality of our services.
You can block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.
Under GDPR and applicable international data protection laws, you have a number of rights over your personal data. Snatch fully respects and upholds these rights:
You may request to know what personal information we hold about you.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data, except where retention is required by law.
You can opt out of marketing communications at any time.
You can receive your data in a portable, downloadable format.
You may request that the use of certain data be restricted.
To exercise any of your rights support@snatch.plusemail us. We will respond within 30 days.
Snatch strictly enforces an 18+ policy. No one under the age of 18 is permitted to use the platform. If we discover that data has been collected from a minor, the account will be immediately suspended and all associated data permanently deleted.
If you become aware of any minor using Snatch, please immediately support@snatch.plus. We will act promptly.
In the event of a data security breach (e.g., unauthorized access), Snatch will take the following steps:
Snatch has not experienced any major data breach to date. Our security team monitors for potential threats around the clock, 24 hours a day.
For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Officer:
Upon receiving a complaint, we provide an initial response within 7 business days and a final resolution within 30 days. If you remain unsatisfied, you have the right to escalate the matter to the relevant regulatory authority.
This Privacy Policy may be updated at any time. You will be notified in advance by email for any significant changes.
General FAQ
Get Started Safely
Your privacy is our top priority at Snatch. Register now and enjoy a safe, entertaining gaming experience — fully available in Bengali.
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